Pomer & Boccia Technology
Pomer & Boccia believes in achieving
the highest standard of reliability and uptime. To achieve this having the right
technology and team is the highest importance. Our corporation runs on the latest
technology and software to achieve a high quality work environment. Microsoft Corporation
Server-client technology is used in our primary site with all workstations in all
locations being Windows XP Professional. Utilizing the latest and greatest operating
systems standardized across all our sites on up to date hardware helps us provide a higher
uptime percentage an achieve higher security and reliability. Techcom Software Solutions
DRS is utilized across a T1 line connection, again providing us with reliability and
assuring our clients of data integrity and security. Techcom DRS has proven itself to be
the best tool in achieving company collection targets for our clients. Due to client and
Techcom confidentiality agreement we are unable to provide any further information
regarding DRS, Sal Santoro, director of marketing and system integration at Techcom
Software solutions can be contacted at 905-851-6143 to answer any questions regarding the
DRS system.
Due to the rapid evolution of information
technology, our efforts are concentrated on providing the latest methodologies for
capturing and forwarding client required information. With a proactive stance our firm is
always looking to upgrade the IT and Electronic capabilities in the collection
environment. We have on staff a full time IT Manager. Our current IT Manager brings to
Pomer & Boccia 15 years of IT experience and in keeping with our leading edge thinking
we address our ability to meet future client needs through consultation with several IT
Management Consulting and Development firms and consistently research new software
applications to meet todays and tomorrows client needs.
CallRex Call Recording
This application is used in
conjunction with our Mitel SX-200 ICP VOIP Telephone system. CallRex Call Recording
software enables us to:
- View real-time status of users
- Silently monitor calls
- Record 100% of calls
- Set triggers for automatic recording
- Record calls on-demand
- Configure users into recording groups
- Easily search, retrieve and playback calls
- Export call recordings for email, link to CRM and more
Dialer
Pomer and Boccia have invested in the
award winning StrataDial VC2 virtual call center equipment. This predictive dialing engine
which is built on a robust and mature pacing algorithm that guarantees highly accurate
call progress detection and ensures rapid screen-pops and lightning fast voice connects to
your call center agents. This dialer that enables our business to automatically broadcast
phone messages without the use of call center agents. It is designed for organizations
that need to contact large volumes of people in a very short period of time and delivers a
digitally produced voice announcement and, unlike most other automated dialers, comes
standard with functionality such as notifications, reminders, and qualified lead
generation. |
